FAQ | Beltway to the Shore Merch

FAQ's

1. Ordering & Shopping

2. Payments

3. Shipping & Local Pickup

4. Custom Orders & Wholesale

5. Product Care & Help

1. Ordering & Shopping

How Do I Place An Order?

Online: Select all the drop-down boxes and click "Add To Cart". If all drop-down boxes are not selected you will not be able to add your item. To check out click the image of the cart on the top of the web page.

Email: info@beltwaytotheshore.com with your order request and we will send you an invoice for payment with instructions.

Can I Change Or Cancel My Order Once It's Placed?

Once an order has been placed, you can request a change or cancellation as long as it hasn't shipped or work hasn't begun. Cancelled orders are subject to a $5.00 cancellation fee. Most orders are processed and shipped within 2–7 business days.

Please contact us immediately at info@beltwaytotheshore.com to check the status of your order.

eGift Cards: eGift card purchases are final sale and cannot be cancelled, refunded, or redeemed for cash.

How Long Will My Order Take?

Most orders are processed and shipped within 2–7 business days, though things may take a bit longer during the holidays. ALL items are custom made to order! We have over 200 exclusive designs available in multiple products, colors, and sizes. We handmake, process, package, and ship each order one-by-one—literally by hand. Most orders are received within 7–10 business days after placement.

Please do not contact us regarding your order status unless this timeframe has passed, as early inquiries take us away from production!

You will receive a shipping confirmation email once your item(s) ship along with a USPS / UPS tracking number.

Do You Take Returns, Refunds or Exchanges?

No, we do not accept returns or give cash or credit card refunds. You may exchange your unused item for a different item, design, or size.

Shipping & Cost Differences: The customer is responsible for any shipping costs during the exchange, as well as any added cost if the new item is priced higher.
Overpayments: Any overpayment resulting from an exchange will be issued as a store eGift card—no cash or credit card refunds are issued.
eGift Cards: eGift card purchases are final sale and cannot be cancelled, refunded, or redeemed for cash.
Full Policy: Read our complete Return Policy Here.

2. Payments

What Payments Do You Take?

Website Orders: We accept major credit cards, Apple Pay, Google Pay, PayPal, and Venmo right at checkout.
Email Invoices: Invoices sent via email support Apple Pay, major credit cards (Mastercard, Visa, AMEX), PayPal, and Offline Payment options.
In-Person Events: When shopping with us in person at local events, we accept credit cards, Apple Pay, Google Pay, and Venmo.

How Do I Use A Coupon/Promo Code?

Website Promo Codes: On our checkout page, there is a box that says "Enter Promo Code". Standard website promo codes are valid until midnight on the expiration date and can only be used on website orders. They are not valid on wholesale orders, special orders, logo items, eGift Cards, or event purchases (unless noted otherwise on the coupon).
Loyalty Program & Refer-a-Friend Rewards: Coupons redeemed from your Loyalty Program points or Refer-a-Friend program can be used both on our website and in person at local events! Just provide your code or show it to us when checking out at your next event (unless noted otherwise on the coupon).

3. Shipping & Local Pickup

Do You Ship To PO Boxes?

YES! Choose the USPS Shipping option at checkout. UPS will not deliver to PO Boxes.

Do You Ship Internationally?

NO :(

Do You Have Local Pick-Up?

Kinda :) You may contact us to place an order for pickup at an upcoming event. Please give us a minimum of 3 days notice and we can have your order available to pick up at an event. Please check our Events Calendar to see the latest list of events.

Do You Have A Retail Shop/ Where to Shop?

NO :( We sell at trade shows, local markets, fairs, and festivals—mostly in Maryland, with occasional trips to Delaware and Virginia! You can view our schedule on our Events Calendar. You can order online or via email and pick up your items at any scheduled event—just please place your order at least 3 days before you want to pick it up.

4. Custom Orders & Wholesale

Can You Make Items From My Design Or Logo?

YES! With written permission from the copyright owner, we can customize our handmade items using your image. Please note that custom orders using customer designs or logos have a 4–5 week lead time from start to finish. There is a minimum order requirement that varies by item—you can request our price list here.

Ready to begin? Send your artwork files and written permission to info@beltwaytotheshore.com, or fill out our Custom Merch Request form to get started.

Do You Wholesale?

YES! We do have a wholesale program available to retail stores or organizations. There is a minimum order which varies by item—email info@beltwaytotheshore.com to request a price list.

5. Product Care & Help

How Do I Clean or Care For My Item?

Dog Collars:
- Hand wash with dish soap in warm water & air dry
- Soak in soapy water and white vinegar to release oils and odor
- We don’t recommend using washing machines or dryers
Collar Bow Ties:
- Hand wash with dish soap in COLD water & air dry (warm water may release the glue holding the bowtie together)
- Soak in soapy water and white vinegar to release oils and odor
- We don’t recommend using washing machines or dryers
Belts:
- Spot wash with warm water & air dry flat
- We do not recommend submerging belts due to the metal buckle & ends
- We don’t recommend using washing machines or dryers
Keychains:
- Spot wash with warm water & air dry
- We don’t recommend using washing machines or dryers
Hairbows:
- Spot wash with COLD water & air dry (warm water may release the glue holding the bow together)
- We don’t recommend using washing machines or dryers
Headbands:
- Hand wash headband sleeve with soap in warm water & air dry flat
- We don’t recommend using washing machines or dryers